FAQs

How do I make a cigarette?

Q: Types of tobacco NOT to use?

A: All of our machines both crank and electric are made for cigarette tobacco. Please avoid the following types of tobacco as they will cause problems such as jamming, not filling the tubes properly, bending or breaking the parts on the machines and motors burning out on the electric machines.

Overly Moist Tobacco (such as PIPE TOBACCO)
Overly Dry Tobacco
Very Fine Cut Tobacco

Q: How to unclog a jammed crank cigarette machine?

A: When the crank machine has cigarette tobacco stuck in it and you can not open the chamber door all the way or at all, you will need to very GENTLY take a straightened out paperclip or something similar to poke in through the nozzle and start working the tobacco loose. As the tobacco becomes loose you will be able to tip the cigarette machine to the side and have the loosened tobacco fall out of the machine. Keep this up and eventually you will be able to open the chamber door. After the chamber door is open you should be able to get the rest of the cigarette tobacco out of the machine. Once all the tobacco has been removed from the machine you will need to clean the machine. (See Cleaning Instructions)

Q: How to unclog a jammed electric cigarette making machine?

A: When the electric cigarette making machines jam the red jam indicator light will turn on.

Remove the tube from the nozzle, open the chamber guard and then turn off the power switch (on the back of the machine).
Use the supplied clearing rod to loosen the tobacco in the machine by gently going in through the nozzle. Use the nozzle brush to clean the loose tobacco from the machine.
Turn the power switch on and close the chamber guard.
Keeping your fingers and hands away from the nozzle opening, press and release the chamber guard to activate the injector and ensure successful removal of jam.

Q: My rolling papers will not go on the machine, how do I put them in?

A: The machines are not made for rolling papers, they are made to be used with cigarette filter tubes.

Q: What is the difference between cigarette tobacco and pipe tobacco?

A: Cigarette tobacco or rolling tobacco is cut and blended differently than pipe tobacco. Pipe tobacco is moister, coarser and heavier (denser) than cigarette tobacco. Pipe tobacco is made for the bowls of a pipe which burns slower than a cigarette. There will also be a difference in the flavors of the tobaccos due to the way they are made. Our machines are made for cigarette tobacco and as such using pipe tobacco with the machines will cause problems such as jamming, not filling tubes, parts bending or breaking and motors burning out on the electric machines.

Q: Should I oil an electric cigarette making machine?

A: We do have several different machines and while our crank machines can be oiled our electric machines should NOT be oiled. The oil could easily get into the motor and electrical of the machine causing it to malfunction.

Q: What type of oil should I use?

For the crank cigarette making machines you can use any type of household oil. ie: WD-40, 3 in 1, cooking oil, etc. NEVER USE VASELINE, which will just collect all the tobacco dust and cause your machine to malfunction.

Q: What does the warranty cover?

The warranty covers manufacturer defects for the machine and the parts on the machine. It does NOT cover shipping and handling.

Q: How long is the warranty for?

Every machine has a one (1) year warranty from the manufacturer, except for the red plastic Gambler King Size cigarette making machine which has a six (6) month warranty. This warranty is for the original consumer purchaser or any persons receiving the machine as a gift from the original consumer purchaser. The warranty is for the consumers who have filled out and mailed in their warranty forms.

Q: Why do you need a copy of the receipt from the store to register my machine for warranty?

A: We need the receipt as it is your proof of purchase. This lets us know when the machine was purchased from the store and verifies the information you have written on the warranty registration card. It also acts as the warranty information for those who do not fill out all the information on the warranty registration card.

Q: What other machines do you sell?

A: We currently have several different machines under different brands being sold by retailers across the country. They are listed below, oldest to newest models.

Gambler Cigarette Making Machine – Plastic crank machine that makes King cigarettes only.
Gambler TubeCut Cigarette Making Machine – Metal crank machine that makes King and 100mm cigarettes.
TOP-O-Matic Cigarette Making Machine – Metal crank machine that makes King and 100mm cigarettes.
T2 TOP-O-Matic Cigarette Making Machine – Metal crank machine that makes King and 100mm cigarettes.
Mikromatic TOP-O-Matic Cigarette Making Machine – Metal crank machine that makes King cigarettes only.
Poweroll by TOP-O-Matic Cigarette Making Machine – Electric cigarette making machine that makes KING size cigarettes only.
Poweroll 2 by TOP-O-Matic Cigarette Making Machine – Electric cigarette making machine that makes both 100mm and King size cigarettes.
Premier Supermatic Cigarette Making Machine - Metal crank machine that makes King and 100mm cigarettes.
Premier Supermatic II Cigarette Making Machine - Plastic crank machine that makes King and 100mm cigarettes.
Premier Supermatic Excel Cigarette Making Machine - Plastic crank machine that makes King cigarettes.

Q: How much is shipping and handling?

For repair or replacement of any cigarette machine the shipping and handling will be $12.50. For parts orders that are not covered under warranty the shipping and handling will be $7.50.

Q: Why do I have to pay shipping and handling?

Our warranty only covers the machine and the parts on the machine, it does not cover shipping and handling for sending the machine in for repair or replacement.

Q: What address do I send my machine to for repair or replacement?

Please forward your machines to:

Republic Brands

Attn: Service Center

2301 Ravine Way

Glenview, IL 60025

Q: What is the return policy for my cigarette machine?

A: Any product returned under the one time warranty should be sent by the customer via prepaid mail or courier to the Service Center located at 2301 Ravine Way, Glenview, IL 60025, USA. Please include with the returned product twelve dollars and fifty cents (US $12.50) for return shipping and handling. The company assumes no responsibility whatsoever for any loss or damage during shipping and the customer is solely responsible for any such loss or damage. Note: Please do not return the product to the store where you bought it for service as they are not authorized to service the product.

Q: Do you have other locations I can send my machine to?

A: No our only location to send in for anything is:

Republic Brands

Attn: Service Center

2301 Ravine Way

Glenview, IL 60025

Q: I live in the Glenview area, can I stop by to get parts or drop off my machine?

A: No, unfortunately we are not a retail store where we keep anything available for quick pick up. We are a distributor and you would need to ship in any orders or machines and we will ship the back to you.

Q: What do I need to do to register my machine for warranty?

Please fill out the warranty registration card that came with your machine. Please include a copy of your receipt from the store and your state identification or driver’s license for proof of age. Please mail the warranty card with the receipt from store and id to:

Republic Brands

Attn: Service Center

PO Box 98

Glenview, IL 60025

Q: Why does Republic Brands need my state identification or driver’s license for proof of age?

We are mandated by State and Federal Laws just like any tobacco store and we will NOT send out any products or coupons without proper identification on file for proof of age.

Q: How do I order your tobacco and tubes from Republic Brands?

We only sell directly to distributors. To purchase our products please contact your local tobacco stores or visit an on line retailer.

Q: I have one of Republic Brands’ other products that I need to contact your company about, how do I do that?

A: Please call us at 800-288-8888 or email to info@republicbrands.com.

Q: Why is your age limit 21 years old when I can purchase my tobacco in my state at age 18?

A: Our company has decided to use age 21 as our age limit, because in different states the age limit varies from 18 to 21.

Q: Can I get my money back / refund?

A: No, our warranty is for repair or replacement only.

Q: My machine is over a year old, can I still get it covered under warranty?

A: No, the warranty for the machine is for one year from the date of purchase. If the machine was purchased over a year ago you can order parts for the machine at any time.

Q: Can I order a cigarette machine directly from Republic Brands?

A: No, we only sell directly to distributors. Please contact your local tobacco store or an on line retailer to purchase one of our machines.

Q: How much does a cigarette machine sell for?

A: This all is based on the part of the country the machine is sold in and other factors. Your best bet to find out the pricing for the machines would be to contact your local tobacco stores and do some price comparisons. You can also check retailers on line for pricing.

Q: What is the cheapest way to ship my machine to Republic Brands?

A: To find out the cheapest way to ship your machine to us would be to contact your local United States Post Office, Federal Express store or UPS store to get quotes on shipping. We accept packages from any of these companies.

Q: How should I package my machine to come to Republic Brands?

A: We accept the machines any way you can get them to us, brown paper wrapping, boxes, etc. You should check with the company you are using to ship the machine to us to see what their policy is. Some prefer the brown paper wrapping or boxes to other ways.

Q: Do I need to pay sales tax?

A: You will only need to pay sales tax if you live in the state of Illinois.

Q: How much is Illinois sales tax?

A: At this time Illinois sales tax is 9.75%, as that is the sales tax for Cook County, Illinois.

Q: How do I get parts for the machine?

A: You can place an order with us via mail, fax, phone or website.

Republic Brands Service Center

Website: www.ryoservice.com

Phone Numbers:
Toll Free: 855-796-4357 – 855 RYO HELP
Fax: 847-832-0246

Address:
Republic Brands
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025

Q: How do I contact Republic Brands Service Center?

A: You can contact us via:

Republic Brands Service Center

Website: www.ryoservice.com, click on the contact us tab.

Phone Numbers:
Toll Free: 855-796-4357 – 855 RYO HELP
Fax: 847-832-0246

Email:
TOPOMatic@republicbrands.com

Address:
Republic Brands
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025

Q: Why do I need to send in my cigarette machine to get a replacement?

A: The warranty is for repair or replacement and it is up to Republic Brands to determine if we are going to repair the machine or replace the machine and in order for us to determine that we need to have the machine in house so we can check it over. This also helps us to make the machines better.

Q: How do I get coupons?

A: Please fill out your coupon request form signed and dated the date it was signed and mail it into us with a copy of your valid state identification or driver’s license to be added to our mailing list. The mailing is a one-time deal. To get additional coupons please call and talk with our Coupon Department.

Q: I purchased some rolling papers to use with my machine why won’t they work?

A: Our table top cigarette machines both crank and electric are made to be used with cigarette tubes with filters, not rolling papers. Rolling papers will not work with the machine as they can not fit on the nozzle to have the tobacco injected into them.

Q: When making my cigarette while it fills the tubes completely there is a little tobacco sticking out of the end, how do I fix that?

A: This may happen with the machine. While the machines will make perfectly filled cigarettes there may be a little sticking out of the tubes and that is okay. There is nothing wrong with the machine and it is not broken because it does that. All you would need to do is pinch or cut the tobacco off.

Q: How do I register my machine for warranty?

A: To register your machine for warranty, please fill out your warranty registration card (included with your machine) and mail it into us with a copy of your proof of purchase (receipt from the store) and a copy of your state identification or driver’s license. You will mail this to:

Republic Brands

PO Box 98

Glenview, IL 60025

How do I make a cigarette?