FAQs
How do I make a cigarette?
Top-O-Matic® Instructions
Top-O-Matic® T2® Instructions
Mikromatic® Instructions
Gambler® Instructions
Tube Cut® Instructions
Poweroll® Instructions
Poweroll® 2 Instructions
Supermatic Excel® Instructions
Supermatic® Instructions
Supermatic® II Instructions
SuperAuto® Instructions
SuperMax® Instructions
Which types of tobacco can I use?
All our machines are made for cigarette tobacco. Using any other type of tobacco can cause problems such as jamming, partially filled tubes, bending/breaking machine parts, and burnt out motors.
AVOID USING:
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- Overly moist tobacco (such as pipe tobacco)
- Overly dry tobacco
- Very fine cut tobacco
How do I unclog a jammed crank cigarette machine?
If your crank machine has cigarette tobacco stuck in it and you cannot open the chamber door, gently poke a straightened-out paperclip through the nozzle and start working the tobacco loose. As the tobacco loosens, tip the cigarette machine to the side and let the tobacco fall out. Repeat this process until you’re able to open the chamber door. After the chamber door is open, you should be able to get the rest of the tobacco out of the machine. Clean the machine after all tobacco has been removed. (See Cleaning Instructions)
How do I unclog a jammed electric cigarette machine?
If your electric cigarette machine is jammed, a red jam indicator light will turn on.
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- Remove the tube from the nozzle, open the chamber guard, turn off the power switch, and unplug the machine.
- Insert the supplied clearing rod to loosen the tobacco in the nozzle. Use the nozzle brush to clean the loose tobacco from the machine.
- Plug the machine in, turn it on, and close the chamber guard.
- While being sure to keep your hands away from the nozzle opening, press and release the chamber guard to activate the injector and ensure successful removal of jam.
My rolling papers will not go on the machine. How do I use them?
The machines are not made for rolling papers, they are made to be used with cigarette filter tubes.
What is the difference between cigarette tobacco and pipe tobacco?
Cigarette tobacco is cut and blended differently than pipe tobacco. Pipe tobacco is moister, coarser and heavier (denser) than cigarette tobacco. Pipe tobacco is made for a pipe, which burns slower than a cigarette.
Our machines are made for cigarette tobacco only. Using pipe tobacco can cause jamming, partially filled tubes, bending/breaking machine parts, and burnt out motors.
Which machines should be oiled?
Please be sure to read your Owner’s Manual carefully before oiling. For best performance, our crank machines should be oiled. Our electric machines should not be oiled and doing so could cause the machine to malfunction.
What type of oil should I use?
Oil moving parts on crank machines with a multipurpose household oil such as WD-40, 3-in-one, or cooking oil.
What does the warranty cover?
The Limited Warranty covers manufacturer defects for the machine and its parts. Shipping and handling is not included.
How long is the warranty period?
Please read the included Warranty Card for details about your specific machine. Most of our machines include a one year, one time Limited Warranty. Our red Gambler Cigarette Machine has a six month, one time Limited Warranty. The Limited Warranty is for use by the original consumer purchaser or any person receiving the machine as a gift from the original consumer purchaser. For the warranty to apply, the Warranty Registration Card must be fully completed and returned within thirty days of purchase.
Why do you need a copy of my receipt?
The receipt is your proof of purchase and allows us to verify the information on your Warranty Registration Card.
What machines do you sell?
We have several machine brands sold by retailers across the country.
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- Top-O-Matic Cigarette Making Machine – Metal crank machine that makes 100MM and King size cigarettes.
- T2 Top-O-Matic Cigarette Making Machine – Metal crank machine that makes 100MM and King size cigarettes.
- Mikromatic Cigarette Making Machine – Metal crank machine that makes King size cigarettes only.
- Gambler Cigarette Making Machine – Plastic crank machine that makes King size cigarettes only.
- Tube Cut Cigarette Making Machine – Metal crank machine that makes both 100mm and King size cigarettes.
- Poweroll Cigarette Making Machine – Electric cigarette machine that makes King size cigarettes only.
- Poweroll 2 Cigarette Making Machine – Electric cigarette machine that makes 100MM and King size cigarettes.
- Supermatic Cigarette Making Machine - Metal crank machine that makes 100MM and King size cigarettes.
- Supermatic 2 Cigarette Making Machine - Plastic crank machine that makes both 100MM and King size cigarettes.
- Supermatic Excel Cigarette Making Machine - Plastic crank machine that makes King size cigarettes only.
- SuperAuto Cigarette Making Machine – Electric cigarette machine that makes 100MM and King size cigarettes.
- SuperMax Cigarette Making Machine – Metal crank machine that makes 100MM and King size cigarettes.
How much is shipping and handling?
For repair or replacement, shipping and handling is $12.50. For parts orders that are not covered under warranty, shipping and handling is $7.50.
Why do I have to pay shipping and handling?
The Limited Warranty covers manufacturer defects for the machine and its parts. Associated shipping and handling costs are the consumer’s responsibility.
Where do I send my machine for repair or replacement?
Republic Brands
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025
What is your return policy?
Product returned under the Limited Warranty should be sent to the Service Center located at 2301 Ravine Way, Glenview, IL 60025, USA. Please include twelve dollars and fifty cents (US $12.50) for return shipping and handling. The company assumes no responsibility for any loss or damage during shipping and the customer is solely responsible for any such loss or damage.
Note: Please do not return the product to the store where you bought it for service as they are not authorized to service the product.
I live in the Glenview area; can I stop by to get parts or drop off my machine?
We are a distributor, and our facilities are not set up to handle retail business. All machines must be shipped and any replacement parts or machines will be shipped back to you.
How do I register my machine for the Limited Warranty?
Please fill out the Warranty Card that came with your machine. Include a copy of your original purchase receipt and your state identification or driver’s license for proof of age. Please send all items to:
Fax: (847) 832-0246
Email: help@ryoservice.com (PDF or JPG files only)
Republic Brands
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025
Why do I need to include my state identification or driver’s license?
We are mandated by State and Federal Laws and cannot send out any products without proper identification on file for proof of age.
How do I order tobacco, tubes, or machines directly from Republic Brands?
We only sell to distributors. To purchase our products please contact your local tobacco store or visit an online retailer.
How do I contact your company about other Republic Brands products?
Please call us at 800-288-8888 or email info@republicbrands.com.
Why is your age limit 21 years old when I can purchase tobacco in my state at age 18?
The age limit varies from state to state. Republic Brands has decided to use 21 years old as our age limit.
Can I get a refund?
No, our Limited Warranty covers repair or replacement only.
My machine is over a year old; is it covered under warranty?
Machine warranty periods range from 6 months to 1 year from the date of purchase. If your machine was purchased over a year ago, you can order replacement parts at any time.
How much does a cigarette machine cost?
Pricing varies. You can contact your local tobacco store or shop online for price comparisons.
What is the cheapest way to ship my machine?
Please contact your local United States Post Office, FedEx, or UPS to get quotes on shipping.
How should I package my machine for shipping?
We accept machine returns in any type of packaging. Please check with your shipping carrier for information on their policy.
Do I need to pay sales tax?
Only if you live in the state of Illinois.
How much sales tax do you charge?
If you live in Illinois, you will be charged 9.75% sales tax.
How do I order parts for my machine?
You can place an order with us online or via mail, fax, or phone.
Toll Free Numbers
(855) 796-4357
(855) RYO-HELP
Fax: (847) 832-0246
Email: help@ryoservice.com
Republic Brands
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025
How do I contact Republic Brands Service Center?
Toll Free Numbers
(855) 796-4357
(855) RYO-HELP
Fax: (847) 832-0246
Email: help@ryoservice.com
Republic Brands
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025
Why do I need to send in my cigarette machine to get a replacement?
The Limited Warranty covers repair or replacement as determined by Republic Brands. Sending your machine in allows us to check it over and helps us make improvements.
How do I get coupons?
We do not have a coupon program.
There is a little tobacco sticking out of the end of my cigarette after filling. How do I fix that?
It is okay if there is a little tobacco sticking out of the end just pinch or cut the extra tobacco off.