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Privacy Policy

Last updated: [08/27/2012]            URL: http://www.RYOService.com

Republic Tobacco, L.P. is committed to protecting your online privacy to the best extent it can.  We have adopted the following Privacy Policy for the RYOService.com website (the “Site”) so that you may understand under what circumstances we may collect, use and disclose your personal information.  This Privacy Policy also describes the choices available to you regarding our use of your personal information and the steps you can take to access this information and to request that we correct or delete it.  For purposes of this Privacy Policy, “personally identifiable information” or “personal information” means information that can be linked to a specific individual, such as a name, address, telephone number, email address or credit card number. 

We reserve the right to revise this Privacy Policy at any time without prior notice.  For this reason, please check back regularly for the most recent version of our Privacy Policy.  Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us.  

By using the Site, you agree to be legally bound by all of the terms of the RYOService.com’s Terms of Use and this Privacy Policy, including all changes and revisions to the RYOService.com’s Terms of Use [LINK TO:  Terms of Use.] and this Privacy Policy.

Where personally identifiable information is collected on our Site

Personally identifiable information is collected on this Site through our registration page, as well as through other interactive features of the Site.

Use and disclosure of your personal information

RYOService.com will collect personal information and demographic information only if you provide the information to us.  You are not required to provide us with any personal information, but if you choose not to, certain Site features and offers may be limited.  When the RYOService.com’s  receive personal or demographic information we may use it for reasonable purposes.  For example, we may use this information to contact you, via email or regular mail, or to provide you with information we believe may be of interest.  Your personal information may also be used for compiling data and analysis to understand your needs and for other programs, research and commercial activities.

You also should be aware that if you disclose personally identifiable information (e.g., user name, email address) in your message board postings or other publicly accessible areas of the Site, that information, along with any substantive information disclosed in your communication, can be collected and correlated and used by third parties and may result in unsolicited messages from other posters or third parties. Such activities are beyond the control of the RYOService.com

Opt out

Should RYOService.com decide to send out any information, upon receipt of any offering from RYOService.com, users will have the opportunity to indicate whether they would like to “opt out” of receiving additional promotional and/or marketing information about other products, services and offerings from RYOService.com. However, notwithstanding any opt out of promotional information by the user, RYOService.com reserves the right to contact a subscriber regarding account status, changes to the subscriber agreement and other matters relevant to the underlying service and/or the information collected.

Other information you choose to provide to us

Please note that our Privacy Policy applies only to your use of the Site and does not apply when you send unsolicited, content, business information, ideas, suggestions, concepts or inventions to us and such information may be used by us in accordance with our Terms of Use Agreement.

Information we collect automatically

In order to review the success of this Site and how it can be improved, we keep regular logs of use of the Site, content and services. Information collected includes, but is not limited to, pages viewed, browsers used to access the Site, search terms used and various other statistical data, including non-personally identifiable information we receive from our third party service providers.  This information is only collected and viewed as aggregated data, without reference to individual users.  We may share this aggregate statistical information with other outside companies, but in doing so, we will not disclose personal information.  Some examples of how we gather and aggregate such information are as follows:

Cookies:  Cookies are small files stored on your computer that allow us to customize the information we provide to you on the Site according to your profile and preferences. Although a cookie will not, in and of itself, identify you, it can identify your computer.  Your browser is most likely set up to accept cookies automatically. If you’d like to disable cookies, you may do so by adjusting the options or preferences in your browser.  However, by doing so, you may lose some of the functionality of our Site.

IP Addresses:  An IP address is a number that is automatically assigned to your computer whenever you connect with an internet service provider.  We may collect IP addresses for the purposes of system administration and to audit the use of this Site.  Each time you log onto the Site and each time you request one of our pages, our server logs your IP address.  Although we log your session with us, we will not normally link your IP address to anything that can enable us to identify you.

Email links

Certain links on the Site will automatically open a new email message from your default email application.  Be sure to take note of the addressee of the message by looking at the “To:” field of your new message.  We may also have put a subject heading in the “Subject:” field and/or attached some content in the body of the message or as an attachment.  As with all email, use caution with regard to what information you are sending and to whom you are sending it.  Once sent, the recipient will know your email address and any other information provided in the body of the message or as an attachment. We may use any of this information to respond to your message and/or to communicate with you in the future.

External links

Except as otherwise indicated, our Privacy Policy applies only to your use of this Site.  This Site contains links to other sites.  Other than to our partners who help us operate the Credit Card Processing, we do not disclose personally identifiable information to those operating linked sites and we are not responsible for their privacy practices.  Links to other sites do not imply an endorsement of the materials or policies of those websites.  You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Legal requirements

Notwithstanding anything in this Privacy Policy to the contrary, we may release your personal information to third parties: (a) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; (b) to fulfill the purposes for which the information was provided, such as the provision of services or shipment of products hereunder, or (c) in special cases, such as a threat to you or others.

Operation of this Site

This Site is operated and maintained by the Republic Tobacco together with certain outside contractors and internet service providers that may have access to your personal information in the course of operating, hosting or maintaining this Site.  The servers used to operate this Site are located in the United States of America.

Changes in corporate structure

We might sell certain assets or portions of assets of the Republic Tobacco, or Republic Tobacco as a whole may be sold, merged or otherwise transferred.  In such transactions, user information, whether personally identifiable or otherwise, may be one of the transferred assets.

How to correct or update information

If you have any questions regarding this Privacy Policy, would like to request changes to the personal information collected from you or opt out of receiving information in the future, please contact us at:

Republic Tobacco Service Center

Hours of Operation:
Monday – Friday
9 a.m – 5 p.m. (CST)

Toll Free Numbers
(855) 796-4357
(855) RYO-HELP

Fax: (847) 832-0246
Email:  help@ryoservice.com

Republic Tobacco
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025  

Your California privacy rights

California law permits visitors who are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes.  To make such a request, please contact us at:

Toll Free Numbers
(855) 796-4357
(855) RYO-HELP

Fax: (847) 832-0246
Email:  help@ryoservice.com

Republic Tobacco
Attn: Service Center
2301 Ravine Way
Glenview, IL 60025